Refund policy

What if I need to return an item?

Customer satisfaction is incredibly important to us. Should you wish to return an item, please reach out at hello@shopnataliemcmillan.com with any inquiries of return within 10 days of the item being delivered. For unused, unopened merchandise, we offer store credit for the purchase price of the item.  

We will send you a pre-paid shipping label for you to return your item with, however, you will be responsible for paying for your own shipping costs for returning your item, and will be deducted from your refund. Any item not in its original condition, is customized, discounted, or missing parts for reasons not due to our error are not eligible for return. 

PLEASE NOTE fragrance purchases are final sale.